Effective Date: [23/03/2026]
At Shaakya Spa & Wellness, we value your time and strive to provide the best service experience. This policy outlines the terms for cancellations, rescheduling, and refunds for bookings made through our website (https://shaakyaspa.com) or offline.
1. Appointment Cancellation
- Cancellations must be made at least 2–4 hours prior to the scheduled appointment time.
- Cancellations made within this time frame are eligible for rescheduling or refund (as applicable).
2. Late Cancellation & No-Show
- Cancellations made less than 2 hours before the appointment will be treated as a late cancellation.
- No-shows (not arriving for the appointment) will result in 100% charge of the booking amount.
- No refund will be provided in such cases.
3. Rescheduling Policy
- Clients can reschedule their appointment once at no extra charge, subject to availability.
- Rescheduling requests must be made at least 2–4 hours in advance.
- Multiple rescheduling requests may not be accepted.
4. Refund Policy
- Refunds are applicable only if:
- Cancellation is made within the allowed time window
- Service is not provided due to an issue from our end
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to:
- The original payment method, if paid online via Razorpay
- Or via bank transfer (if applicable)
5. Partial Refunds
- If a client chooses to stop a service midway, no partial refund will be provided.
- If service time is reduced due to late arrival, no refund will be issued.
6. Service Issues
- If you are not satisfied with the service, please inform us immediately at the spa.
- We will make reasonable efforts to resolve the issue, but refunds are not guaranteed once the service is completed.
7. Package & Membership Policy
- All packages and memberships are non-refundable and non-transferable.
- Services must be used within the validity period.
- Expired services will not be refunded or extended.
8. Payment Gateway (Razorpay)
- All online payments are securely processed through Razorpay.
- In case of payment failure but amount deduction, refunds will be processed as per Razorpay timelines.
- Shaakya Spa & Wellness is not responsible for delays caused by banking systems.
9. Contact for Cancellation & Refund
To request cancellation, rescheduling, or refund, contact:
Shaakya Spa & Wellness
📍 Address: 6, 4th Cross Chinnappa Layout, Opp. Sansar Collection,
Kammanahalli Main Road, Bangalore – 560084
📞 Phone: +91 9741117707
📧 Email: info@shaakyaspa.com
🌐 Website: https://shaakyaspa.com
10. Policy Updates
Shaakya Spa & Wellness reserves the right to modify this policy at any time. Updates will be posted on our website.